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Customer Service Representative

Job published on 16th of October
Job location
Vancouver WA Portland OR
Job type Full Time

Employments benefits

  • Company Paid Medical and Dental Insurance Plans
  • Paid Vacation
  • Paid Sick time and Personal Time Off
  • Most Major Holidays and your Birthday are paid time off


  • Outstanding 401k program

About the Job

As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Day to Day Responsibilities

  • Receive incoming calls in professional and courteous manner
  • Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed which may include cross-training in related positions


Qualifications

  • Strong written and verbal communication skills 
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently


Career Pathway & Training

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